Salon Policies & statements
Cancellations, Rescheduling & NO Shows
Why do we have a Credit card policy?
We kindly ask for a minimum of 48 hours notice to adjust or cancel your booking. Appointments changed with less than 48 hours notice are subject to a fee of 50% of the services originally booked, which will be charged to the credit card on file.
To make changes, you can use your online Vagaro account at any time. If you prefer to call, we are happy to assist during business hours, Tuesday to Saturday.
📩 Outside of salon hours, please email us at info@thecurrenthair.com, as we’re unable to respond to calls, texts, or voicemails when the salon is closed.
We understand that life happens, illness, emergencies, or changes with work schedules can come up. When appointments are cancelled without enough notice, it can be difficult to fill that time, which directly impacts your stylist’s income and our team’s ability to serve others.
To support this, a credit card is required at the time of booking to secure your appointment and reserve your stylist’s time. Your card is stored securely and will only be charged in the event of a late cancellation or no-show. We review each situation with care and understanding before any fee is applied.
If you are feeling unwell, we kindly ask that you stay home rather than come in sick to avoid a fee. This policy is about protecting our team’s health, time, and livelihood, while making sure we can provide the best experience for every guest.
Thank you for respecting the people behind the chair ❤️
Choosing the right stylist for you
Were committed to giving you a great experience every visit. Our Level 1 & 2 stylists are talented and growing their skills, perfect for classic haircuts and colour services.
For advanced transformations or corrective work, we recommend booking with a Level 3 or 4 stylist
If you're unsure which level is best for your service, we're happy to offer you a complimentary consultation to match you with the right stylist. Call or text us at 250-640-3083 with questions, we’re here to help!
service revisions
At The Current, we strive to provide exceptional service to all our clients. However, our services are non-refundable. We understand that each client's satisfaction is of utmost importance, and in the event that you are dissatisfied with your service, we are committed to making it right.
Service Revision:
Should you find yourself unhappy with the outcome of your service, we kindly request that you inform us immediately. We value your feedback and welcome the opportunity to redo the service to your satisfaction. Our team is dedicated to ensuring that you leave our salon feeling confident and beautiful.
Please note the following:
1. Requests for service revisions must be made within 7 days of the original appointment.
2. Service revisions are subject to appointment availability.
3. The revision service will be provided at no additional cost to you if you schedule with the original stylist. If you are requesting a revision with a different stylist, additional fees may apply.
Retail Exchanges
We are passionate about providing high quality retail products to suit your needs. We understand that finding the right product can be challenging. If a product does not meet your expectations, you can exchange it within two weeks, lightly used, for something more suitable. If you purchase a defective product, we can return or exchange the product. Our staff are always happy to assist you.
Clothing & Colour Transfer
If you have an appointment for a colouring service, please be aware that there may be a chance of colour transferring onto your clothing. While we take precautions to protect your garments, we cannot assure that they won't be affected. Please consider wearing clothing to your appointment that you're comfortable with potentially having permanent colour on. Alternatively, feel free to request one of our salon tee shirts from your stylist during your appointment.
Eco fee
Please note that all of our service appointments have an added eco fee of $1.50 per transaction to support our sustainability efforts within the salon.
Client privacy policy
We prioritize the confidentiality of our clients' information. Your personal details shared with us during appointments will be kept confidential and used only for providing our services at the salon. We have implemented measures to ensure your data remains secure and will not share it with third parties without your consent.