Salon Policies & statements

Cancellations, Rescheduling & NO Shows

Why do we have a Credit card policy?

We kindly ask for at least 48 hours notice to adjust or cancel your booking. Appointments changed with less than 48 hours notice or missed entirely, are subject to a fee of 50% of the services booked, charged to the card on file. If a deposit was collected at booking, it will be retained as this fee.

You can make changes anytime through your Vagaro account, OR call us during business hours, Tuesday to Saturday.

📩 Outside those hours, email info@thecurrenthair.com — the 48-hour window is based on when we receive your message, not when we can respond, since we're unable to answer calls, texts, or voicemails after hours.

Your appointment is reserved exclusively for you. This policy applies regardless of the reason — illness, emergencies, and work schedule changes included. Late cancellations are difficult to fill, and staying consistent is how we protect our small business and team.

A credit card or deposit is required at booking to hold your appointment. It's stored securely and is only ever charged for a late cancellation or no-show.

Thank you for respecting the people behind the chair ❤️

Choosing the right stylist for you

Were committed to giving you a great experience every visit. Our Level 1 & 2 stylists are talented and growing their skills, perfect for classic haircuts and colour services.

For advanced transformations or corrective work, we recommend booking with a Level 3 or 4 stylist

If you're unsure which level is best for your service, we're happy to offer you a complimentary consultation to match you with the right stylist. Call or text us at 250-640-3083 with questions, we’re here to help!

service revisions

At The Current, your satisfaction means everything to us. While our services are non-refundable, we never want you to leave feeling anything less than confident and happy with your hair.

If something isn't quite right, please reach out as we genuinely want the chance to make it right.

Service Revisions:

We're happy to offer a complimentary revision appointment within 7 days of your original service, subject to availability. Revisions are booked with your original stylist at no additional charge. If you'd prefer to see a different stylist, please note that additional fees will apply.

Please keep in mind that revisions are corrective adjustments to the original service: they do not include changes in style, new techniques, or complete transformations.

Your trust means a lot to us, and we're always here to make sure you love your hair.

Retail Exchanges

We are passionate about providing high quality retail products to suit your needs. We understand that finding the right product can be challenging. If a product does not meet your expectations, you can exchange it within two weeks, lightly used, for something more suitable. If you purchase a defective product, we can return or exchange the product. Our staff are always happy to assist you.

Clothing & Colour Transfer

If you have an appointment for a colouring service, please be aware that there may be a chance of colour transferring onto your clothing. While we take precautions to protect your garments, we cannot assure that they will not be affected. Please consider wearing clothing to your appointment that you're comfortable with potentially having permanent colour on. Alternatively, feel free to request one of our salon tee shirts from your stylist during your appointment.

Eco fee

Please note that all of our service appointments have an added eco fee of $1.50 per transaction to support our sustainability efforts within the salon.

Client privacy policy

We prioritize the confidentiality of our clients' information. Your personal details shared with us during appointments will be kept confidential and used only for providing our services at the salon. We have implemented measures to ensure your data remains secure and will not share it with third parties without your consent.